A firewall on your computer might be preventing your ICY BOX from functioning normally. This firewall application might be part of your Operating System or it could be a 3rd party software you installed.
The following applications need to access the internet in order for ICY BOX to function normally. If you get a firewall warning about these applications, allow them to go thru by selecting "Unblock" or something synonymous.
Application name
ICY BOX Agent Application
SmartShortcut
DesktopMirror
Executable name
ICY BOXAgent.exe
SmartShortcut.exe
DesktopMirror.exe